Are You Having Problems Obtaining A Cash Refund For Your Cancelled Flights Or Package Holidays?
Want to claim your money back?
Start resolving your claim today with our help.
MUST I TAKE A CREDIT VOUCHER?
Travel companies are entitled to offer alternatives, such as vouchers, to customers for cancelled bookings, but they must also offer the option of a cash refund within 14 days.
How many of you have been offered refund voucher or credit note instead of a cash refund?
If you accept it you could forfeit your rights to a cash refund and it may well be that such credit notes are not financially protected.
AM I ENTITLED TO A CASH REFUND?
Travel companies must also offer the option of a cash refund within 14 days. Increasingly, though, that isn’t happening. Some of the country’s largest package holiday providers are now refusing to pay back cash to customers and issuing vouchers automatically instead.
YOUR RIGHTS IF A HOLIDAY OR FLIGHT IS CANCELLED
You are protected by law when booking a package holiday. If the provider cancels your holiday, the package travel regulations mean you are entitled to a refund. Whilst you might be happy with an alternative offered by your travel provider, if you want to be refunded this must be processed by the company within 14 days.
However it is taking months and months to process these refunds blaming the situation on lack of staff and basically trying to wear customers down.
CASE EXAMPLE – SEE HOW WE HELPED DAVID
Booked and paid for holiday to Central Asia to travel in April 2020 through a company I have used many times – the pandemic resulted in cancellation with a promised full monetary refund but after months of waiting and promises I was only offered vouchers with these same or partner companies. I contacted Money Claims Help who proved to be a stalwart supporters in my endeavour to recover my money – to this end after discussing tactics and strategies Money Claims Help proved to be a gold mine of good advice. As the old saying goes ‘the proof of the pudding is in the eating’ and by 2nd week May after trying in vain myself for months the travel company reimbursed me in full my£2899 without the need to go to court.’
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WHAT ARE MY RIGHTS IF I BOOKED BY A DEBIT OR CREDIT CARD?
CREDIT CARD – Section 75 Protection
As long as the item or service you claim on is between £100 and £30,000 when you have paid for part or all of your holiday by credit card you will be covered by Section 75 Consumer Credit Act 1974 if something goes wrong. This is because the credit card company is jointly responsible with the retailer or supplier and may be able to give you a refund.
However, how many consumers who either booked holidays cancelled through the Coronal Virus either
- Are not being offered a full cash refund OR
- Are having difficulty obtaining money back from their Credit Card Company while Card Companies a delay or argue about the terms and conditions?
Such arguments range from sending you back to argue with the travel company, argument as to who cancelled and when and if FCO advice was given and one bank stated that it is not paying out as the Covid 19 was an Act of God.
Delays, frustration and more delays – anything not to pay out!
There is no such protection under Section 75 for holidays paid for through a Debit Card. This comes under a voluntary chargeback scheme whereby Visa Debit Cards and similar may be able to authorise a chargeback of your monies paid but again it is voluntary and depends on the view taken by the bank.
Again you would think that this is straight forward but again not so. Delays and more delays and arguments about when and by who the travel was cancelled and whether this was after FCO was given.
WHY NOT ACCEPT A VOUCHER?
Your money remains backed by the government’s Atol scheme while you hold a booking – even if the departure date has passed. That means you’ll get your money back if the company goes bust. That’s not necessarily the case if you accept a voucher – which is why customers are advised not to accept one. For flights, it’s slightly more complicated. As long as the airline is based in the UK or EU, or you are flying from an airport in the UK or EU, you must be offered the choice between being rerouted or refunded if the airline cancels your flight. This applies whatever the reason for the cancellation and however far in advance it occurs. Any refund must be processed within seven days. Find out more about the package travel regulations.